Wine Trade Tastings 101

Originally published on February 4, 2009.

Went to the Wines of Israel trade tasting today. It was actually a very pleasant tasting. Plenty of room, enough people that it didn’t feel empty, but not so crowded that you had to fight for your chance at the spit buckets. I think there were about 20 or so wineries attending, which seems to be a good number in terms of actually being able to try most of the wines in a couple hours.

This sort of trade tasting seems to hold a certain fascination for people outside the industry. There are exclusive events where members of the special wine industry clan gather and sip rare wines from around the world while chatting with the demi-gods who grow the grapes and bottle the juice. And they take place during daylight hours….on weekdays…for free! Drinking free wine during daylight hours on a weekday…that’s living the dream!

Luckily for those who want to live the dream, you can usually get into these tastings simply by walking in like you belong there. But once you have your glass in hand, here are a few pointers to help you act like you really do belong.

  1. You MUST spit. Image 20 tables with 5 wines per table. That’s 100 wines. And that’s a very small tasting. If you don’t spit, you’ll get drunk very very quickly and will stick out like a very sore thumb. And every one will remember you…because there are really only about 100 people in the wine industry and we all have very good memories…because we SPIT!
  2. Bring a toothbrush. Because your teeth will turn a lovely shade of purple and once you leave the safety of the event hall, people will look at you oddly if you have purple teeth.
  3. Don’t count on eating at the tasting…unless you really like crackers and picked-over cheese platters.
  4. If you want people to think you work in the on-trade (aka, a restaurant), wear a suit and tie. And speak French. If you want people to think you work in the off-trade (aka, a store) wear anything you like, just make sure it’s covered in dust.
  5. Map out where the really old, expensive stuff is. Go to those tables first. Return to those tables as often as you like, but don’t think the people pouring the wine aren’t on to you. They fully realize it’s your fifth time asking for “just a little taste” and they will talk about you after the event.
  6. Understand that the person behind the table pouring the wine may not actually know anything about the wine. Sometimes it’s the actual winemaker manning the table (who knows everything but may not be able to tell you because he can’t speak English). And sometimes it’s a distributor sales rep (who may know nothing but will make it up anyway.)
  7. Don’t take the collateral material on the tables. You know you’re going to throw it away when you get home, so just leave it there and let it look pretty.
  8. Did I mention that spitting is mandatory? It is…unless you’re trying something fabulously rare and old and absolutely wonderful. Because really, why live the dream if you can’t actually drink the wine.

That toothbrush however, that is mandatory.

The Frankly Wines Web Site is Open for Business!

Originally published on February 3, 2009.

Around about 5.12PM today, my web developer took the password protection off the Frankly Wines shopping cart, effectively opening my web site for business! I should be jumping up and down, sending out email messages, blowing up balloons, all that fun stuff.

But no, I’m trying to fully understand the credit card processing functions, decide where to put the printer for on-line invoices, develop a process for manging incoming on-line orders, sort out how to best update inventory on the master POS system, all while fighting with UPS over the weekly fee they charge me to essentially ship nothing. Oh, the glamour of e-commerce!

You might think all of this would be ironed out before going live with a web site, and I suppose it could be…if I was a biggish company that was able to hire consultants and trouble shooters and process planners to map out every step before it was taken. But I’ve worked in that biggish company environment where everything gets mapped out, and it usually turns out the map is all wrong and everything has to be changed anyway.

Watching that happen more than a few times, I’ve become a big believer in starting small and keeping things flexible enough that you can change on the fly. I bought the basic cash register that is far from perfect, but it’s easy to use, does about 80% of what I want it to do and costs a fraction of the “perfect” system…if such a system even exists. I opened a tiny store with no storage knowing that if things went well I could build a basement (done), launch a web site (done) and rent a bonded storage space (maybe soon.)

I look a similar approach to the site – I think we have the basics right: it looks great – clean and simple. And it will look even better once I get some content and pictures in place. The search function is streamlined and about as user-friendly as any wine store site I’ve been on. Sure there are plenty of bells and whistles I would like to add: customer account tracking, additional fields to capture regions and countries, automated inventory synching back to the master computer…but all of that costs money, especially if it’s to be done in a secure way. But that’s Phase 2…

…and that’s the real benefit of the start-small approach…you stand a much better chance of having enough cash to actually make it to Phase 2!

Things That Drive a Wine Retailer Nuts

Originally published on January 19, 2009.

Actually, it’s just one thing. And it probably isn’t unique to wine stores. It’s probably the bane of many a retailer’s existence. What is this annoying thing?

New One Dollar Bills!

Nothing strikes dread into my heart quite like going into the bank with five ratty 20s and exchanging them for a stack of 100 crisp, new one dollar bills.

They may seem all nice, clean, and green, but really, they’re evil. They stick together like glue, making them impossible to count out at the end of the night. Even if you try to ruffle them up by banging them on the counter, crumpling them, or even stepping on them, they just don’t get the ratty edges that make them easy to count quickly. And at the end of the night, all you really want to do is count out, turn out the lights, and lock the door. But those new ones just don’t make it easy.

Going Going Gone…Wine Auction Fun: Part 2

Originally published on January 14, 2009.

During the fall, Frankly Wines started to dabble in the wine auction world. I figured the auction market would be slow and prices low due to the stock market implosion: And since we were heading into the holidays, any goodies I managed to pick up would have their best chance of selling in the coming weeks.

I learned quickly that wine auctions can be a dangerous pastime. You walk into the room with your target lots selected, your upper limits firmly in place, and your total budget for the day well understood. Then as soon as that little numbered paddle hits your hand, you can barely restrain yourself from waving it in the air. But if you can control yourself, you can walk away with some really great stuff.

I snagged several cases 10 – 25 year old Bordeaux and 1 case of Eileen Hardy Shiraz 1993, one of the old-school stars of Australia. As planned (and hoped), everything was going, going, gone less than a month after hitting the shelves. The last auction bottle sold just yesterday…not bad given shelf prices were around $50 – $70.

Well that sounds easy…buy it, price it, sell it! Not quite.

There’s a huge amount of research involved. Like what was the quality of the vintage? (Great vintages tend to age longer, while less great vintages have the advantage of drinking well at an earlier age. There’s research on the producer …they may have a great reputation today, but that doesn’t mean it was so great 25 years ago. There’s pricing…is anyone else selling the same vintage? If not, a similar producer from that vintage? Or a similar vintage by the same producer? And on it goes.

You do all that, pick a shelf price, figure out the maximum you want to bid (including the typically hefty buyers premium), load it all into a fancy spreadsheet (maybe that’s just me) , snag a seat next to a power outlet so your computer doesn’t die and then wait for the lot to come up for bidding….while trying NOT to randomly bid on anything else.

It’s a lot of work for a little dabbling. But for a small retailer like Frankly Wines, I think it’s absolutely worth it. Drinking an aged wine can be a wonderful, mysterious experience, but unless you have the money, space, and patience to buy and store the stuff, it’s a relatively rare one. So I like to always keep the store stocked with a small selection of older vintages from good producers with a reasonable chance of already being in that good-drinking window. And the auction market is the best place to get these bottles….as long as you can keep your paddle well under control.

Going Going Gone…Wine Auction Fun

Originally published on January 14, 2009.

I swear I was planning to write a post about Frankly Wines’ recent dabbles in the auction market. I was going to write it today in between getting the kids off to school, a weekly blind tasting group, and getting an annual corporate order out the door for delivery.

Then I open up the New York Times (or rather click on the New York Times) for my weekly Eric Asimov fix and what do I see….this: Wine Auctions Become a Buyer’s Market 

Well I’m still going tor write my post. And I’m going to do it BEFORE I read this article. All later today, in between the blind tasting and getting that corporate order out the door.

Stay tuned.

Things They Never Tell You About Opening a Wine Store

Originally published on January 10, 2009.

If you really want to open a wine store, I highly recommend working for someone else before you take the plunge. Better to make those silly mistakes on someone else’s dime! But if you insist on jumping right in, here are some tips (many may be New York-centric, but that’s all I have to go on):

1. That side walk in front of the store….it’s your own little piece of paradise. You get to sweep away the garbage that lands on it, shovel the snow that falls on it, put salt on it, hope no one trips on it and sues you. If this hasn’t already occurred to you, it will after the first big snow fall when you notice the sidewalks to the left and and right of your store are cleared. You’ll wonder why the magic snow gnomes ignored your address…and then you’ll suddenly realize you are the magic snow gnome. And the you’ll go buy a snow shovel.

2. Counting out a cash register is a skill. It may seem easy to count bills and coins, but for some reason, it’s very difficult. I’ve seen plenty of smart people nearly break into tears because the register is $10 short and they can’t figure out why. If they would just remember that a roll of quarters is worth $10, not $20, they would be much happier. But you have to count out about 54 registers before this becomes second nature.

3. You’ll need to pay someone to take away your garbage. The city doesn’t extend this courtesy to business owners. Many businesses can just “borrow” their neighboring store’s service. This doesn’t work for wine stores – there’s just too much cardboard involved.

4. You’ll need to pay someone to clean your windows. Don’t even consider trying to do it yourself. You may think you can peel that tape off the window from the place where you hung that sign, but you really can’t.

5. A manual credit card machine could be the most important piece of equipment in the store. The day your merchant services network goes down for 5 hours due to flooding in Texas, do you really want to lose hundreds of dollars in sales because you were too lazy to order a $25 knuckle buster? No, you do not. That’s why this is the first purchase you make.

6. Those fancy wooden boxes that some wines come in are the biggest pain in the ass. There is no other way to put it. People who don’t work at wine shops love these boxes. Put one out on the sidewalk and it will be gone within 4 minutes. But wine store people hate these boxes. You need tools to open them. A screwdriver to force open the lid. A hammer to pound down all the stray nails. Pounding down these nails is especially important because if you don’t do it, the people who take these boxes from the sidewalk in front of your store will cut themselves. And then they’ll sue you because as you’ll recall, that piece of sidewalk is your responsibility.

7. Posting a “closed” sign on the door does not mean the store is closed. Turning the lights off does not mean the store is closed. Even locking the door doesn’t mean closed. Really, if a customer can see you in the store, even if you’re standing in the pitch dark with your coat on and a key in your hand, you are not really closed. At least not at Frankly Wines. I just feel too guilty denying customers their wine. So if I really want to be closed, I hide underneath the counter or count out in the bathroom. When I’m done, I make a run for it.

I know there are plenty more, but I’m closed. Really close – lights-out-coat-on-key-in-the-hand-making-a-run-for-it CLOSED!

Food & Wine Pairings You Never Would Have Considered

Originally published on January 9, 2008.

Wine and food pairing. It can drive a sane person nuts if it’s taken too seriously. Or it can be a lot of fun. One of my favorite things about the store is when someone comes in, tells me what they’re having for dinner (down to the sauce preparation and the side dishes), gives me a price range and then lets me recommend whatever I think will go best. Good retailers love this sort of challenge, especially when the customer is ready and willing to take a chance on something unexpected.

One of those very unexpected combinations…. Southern fried chicken and Chardonnay.

And not just any Chardonnay, but California Chardonnay – ideally one that’s stereotypically big, buttery, rich, and almost over the top.

Newton Unfiltered Chardonnay is the one that springs to my mind. It’s huge, massive, big, buttery, rich, but it has enough acidity to actually carry all that fabulousness. No one will ever mistake it for a Burgundy, but really, if you want Burgundy, drink Burgundy.

Now back to the pairing…imagine this:

You take a bite of the fried chicken. It’s juicy, a little greasy, a little fatty, definitely yummy. Then you take a sip of the big, buttery Chardonnay. It’s richness cuts through the lingering grease and fattiness. It’s as rich as the chicken, but in a different way – butter and cream vs. grease and fat. Your mouth waters (that’s because of the acidity in the wine…that’s why acidity is a good thing…it makes your mouth water). You’re ready for another bite of rich, greasy fried chicken. And then you want another gulp of Chardonnay to wash it down. And so it goes until the chicken is gone and the bottle is empty.

Hungry? Thirsty?

Fried chicken and Chardonnay? Who would have thought?

WORD OF WARNING: this works best with greasy, fatty friend chicken. KFC. Popeyes. Don’t be shy – go for the grease!

How to Impress Your Web Developer

Originally published on January 3, 2009.

This trick may not really impress your developer, but it will make you seem a little less clueless.

Here’s what you do…if the subject of databases comes up, and if you have a POS system that you’re trying to synch with your web site, they probably will, find an excuse to draw the symbol below, ideally with lots of arrows coming out of it or pointing towards it.

It may look like a simple drawing of a cylinder, but it’s really the universal sign for database. Not everyone knows this, so if you do, you’ll look slightly less clueless than the average person working with a web developer.

What you choose to do with this “in-the-knowness” is up to you!

(Perhaps tomorrow, I’ll write about wine!!)

My 2 Favorite Questions in Under 2 Minutes

Originally published on January 1, 2009.

So those of you who read the blog are well aware of the most frequently asked questions at Frankly Wines, only one of which actually has to do with wine.

Well, someone comes in and asks the most popular question: Which way to the World Trade Center?

I give my usual answer, which is, “just keep walking in that direction”. Somehow this manages to turn into a rather long exchange. “So we just keep going that way?” “Yes.” “So it’s on Broadway?” “You’re on West Broadway, but it’s just down a few blocks.” “So just keep going and we’ll see signs for it?” “I don’t know if there are signs, but you’ll see it.” “So it’s just down that way?” At some point, I could help myself no longer and resorted to the conversation ending “Just keep going until you fall into it.” It rarely gets to this point, but when it does, I at least say it with a smile. As I did this time.

So these customers have just walked out chuckling. And as I’m still shaking my head at this exchange, in walks in someone with a version of my all-time favorite question…

“Is it OK to park here if the meter says ‘fail’?”

Because apparently they all say fail up and down the street. Now I rarely hazard a response to this question, but this time I went out on a limb and told her she would probably wind up with a ticket, but I didn’t really know. To which she got all huffy and left, huffily yelling to her friend in the car that “she doesn’t know.” Like I should. Sorry lady, next time I get a degree, I’ll be sure it’s a PhD in parking.

New Year’s Eve Bubble Debrief

Originally published on December 31, 2008.

Before Frankly Wines, I was a bit of corporate girl, so every once in while I succumb to the urge to use Power Point or have a debrief. Who am I kidding – I still use Power Point all the time. But the debrief urges, those are much rarer. But I figure, the start of a New Year is a good time to have one.

NEW YEAR’S EVE DE-BRIEF

Things I ran out of:

  • Robert John Brut Cava
  • Le Colture ‘Fagher’ Brut Prosecco
  • Lucien Albrect Cremant d’Alsace
  • J Vineyards ‘Cuvee 20’
  • Ruinart Blanc de Blancs
  • No. 1 Family “Cuvee #1”

Things I almost ran out of:

  • Veuve Clicquot Yellow Label – even at my crazy price, it just flies. (NOTE: My price is crazy NOT because I like to rip people off, but because I can only afford to buy 2 cases at a time rather than the hugely discounted 30 cases that the bigger stores sell it at. I even tell regulars not to buy it from me unless they are desperate for it.
  • Philippe Prie Champagne – 3 bottles left as of now.

What I’m left with: mainly obscure stuff. Some Solo Lambrusco, a rose from the Loire, a Cerdon de Bugey, an Aussie bubbly. And I would have run out of almost all of those if I had only ordered 1 case of each as originally planned. I also have a few bottles of Dom Perignon, La Grande Dame, and Krug left. But I didn’t have much to begin with.

Key Learning: Next year, order more.

Hours of Operations: We were officially open at 11AM. But I was there at 8AM waiting for a delivery and if people desperately in need of wine can see you in the store, they will assume you’re open, so I started selling wine around 9.30/10AM. Then an otherwise crazy day screeched to a halt around 8PM. A few stragglers came in after that, but I think we only had 1 customer between 8.30 and 9PM. Granted, she had wonderful taste and took my last bottle of No. 1 Family Blanc de Blancs from New Zealand (forcing me to drink Krug 1995 when I got home.)

Key Learning: Next year, open at 10AM, close at 8PM, maybe 8.30PM

Chilled Bottles: This year, I had toyed with the idea of getting a cold box (i.e. the technical term for “wine fridge”) to put at the front of the store during the holidays. This way, people could help themselves rather than waiting for us to pull a cold bottle from the “employees-only” coolers underneath the counter. Amazingly, there wasn’t a huge demand for chilled stuff. Maybe because it was so cold outside already. Or maybe because New Year’s Eve isn’t one of those occasions when the need for chilled Champagne just takes you by surprise.

Key Learning: Nix the cold box. Buy an “employees-only” microwave instead.

Stating the Obvious: Wine people assume any good wine store will offer a selection of bubbly. Normal people do not assume this. I know, because prior to New Year’s Eve, we often heard: “Do you have Champagne?” “You don’t have any Champagne, do you?” “I’m guessing you don’t have any Champagne.” Yesterday, we didn’t get this so much. Why? Because I changed the sign out front to say “yes, we have bubbles”.

Key Learning: Never hurts to state what you think is obvious. Because sometimes it’s apparently not.

That’s enough debriefing. Time to work on the web site….